Last updated: January 2025
1. Acceptance of Terms
By accessing the East Coast Chaga website (eastcoastchaga.ca) or placing an order with us, you agree to be bound by these Terms of Service. If you do not agree with any part of these terms, please do not make a purchase.
East Coast Chaga is a sole proprietorship operating out of Nova Scotia, Canada.
2. Products
All East Coast Chaga products are natural food products made from wild-harvested chaga mushroom (Inonotus obliquus) sourced from the birch forests of Nova Scotia, Canada.
We make every effort to accurately describe our products on the website. Product images are representative — the exact appearance of packaging may vary slightly between batches.
Our products are food products, not medicines. We do not make any therapeutic, diagnostic, or health claims about our products. See Section 6 (Health Disclaimer) for full details.
3. Payment
All payments are processed securely through Stripe. We accept major credit and debit cards. All prices are listed in Canadian Dollars (CAD).
By completing a purchase, you authorize us to charge the total amount shown at checkout including product price and applicable shipping. You will receive a payment confirmation from Stripe to your email address.
East Coast Chaga does not store your payment information. All payment processing is handled by Stripe in accordance with their security standards.
4. Shipping
We currently ship within Canada only via Canada Post letter mail. Letter mail does not include tracking or delivery guarantees. Please review our full Shipping Information page before ordering.
Estimated delivery times are provided as a guide only. We are not responsible for delays caused by Canada Post, weather events, or circumstances outside our control.
Risk of loss and title for products passes to you upon our delivery of the product to Canada Post.
5. Returns & Refunds
Due to the nature of our products — perishable food items — we do not accept returns. All sales are final once your order has been shipped.
However, we stand behind our products. If your order arrives damaged or if there is an error with your order, please contact us within 7 days of receipt and we will work with you to make it right.
If your order does not arrive within a reasonable time beyond the estimated delivery window, please contact us and we will investigate.
6. Health Disclaimer
East Coast Chaga products are food products only. Nothing on this website, in our product descriptions, or in any communications from us constitutes medical advice or a health claim.
We do not claim that our products diagnose, treat, cure, or prevent any disease or medical condition. Any third-party research linked on our Resources page is provided for informational purposes only.
If you are pregnant, nursing, taking medication, or have a health condition, please consult a qualified healthcare professional before consuming chaga products. Chaga may interact with certain medications including blood thinners and diabetes medication.
7. Limitation of Liability
To the maximum extent permitted by applicable law, East Coast Chaga shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your purchase or use of our products.
Our total liability to you for any claim arising from a purchase shall not exceed the total amount you paid for that specific order.
8. Governing Law
These Terms of Service are governed by and construed in accordance with the laws of the Province of Nova Scotia and the federal laws of Canada applicable therein. Any disputes shall be subject to the exclusive jurisdiction of the courts of Nova Scotia.
9. Changes to These Terms
We reserve the right to update these Terms of Service at any time. Changes will be effective upon posting to the website. Your continued use of our website following any changes constitutes your acceptance of the updated terms.
10. Contact
If you have any questions about these Terms of Service, please contact us.